Shipping & Delivery Policy

At Alhambra, we believe that premium quality requires careful handling. Each Batch 01 piece is inspected by our quality team in Chennai before it is packaged and dispatched to ensure it meets our rigorous standards.

1. Processing Time

We aim to dispatch all orders within 24–48 hours of purchase.

• Orders placed on weekends or public holidays will be processed on the next available business day.

• Once your package has been handed over to our courier partners, you will receive an automated email and SMS notification containing your tracking number.

2. Shipping Timeline

We partner with India’s most reliable courier networks to ensure your bag reaches you in pristine condition.

• Metro Cities (Chennai, Bangalore, Mumbai, Delhi, Hyderabad, Kolkata): Delivery typically takes 2–4 business days from dispatch.

• Rest of India: Delivery typically takes 5–7 business days from dispatch.

3. Shipping Rates

We offer tiered shipping options based on your selected payment method:

• Prepaid Orders (UPI, Cards, NetBanking): We offer Complimentary Insured Shipping across India for all prepaid orders.

• Cash on Delivery (COD) Orders: A flat ₹100 secure handling fee is applied to all COD orders to cover the additional logistics costs of cash collection and processing.

4. Order Tracking

Once your Alhambra order is dispatched, you can track it in real-time via the link provided in your shipping confirmation email. If you experience any delays or have questions about your delivery status, please reach out to our concierge team at support@alhambraleather.in.

5. Delivery Handling

• Address Accuracy: Please ensure your shipping address and contact number are accurate at checkout. We are not responsible for delays caused by incorrect address information provided by the customer.

• Packaging: Every Alhambra tote or sling is shipped in our signature protective dust bag and reinforced shipping box to ensure it reaches you without any structural damage.