Refund policy

Return and Exchange Policy

At Alhambra, we take immense pride in the meticulous craftsmanship and premium full-grain leather used in our collection. Because our inaugural Batch 01 release consists of strictly limited, individually numbered pieces, we do not offer cash refunds for change-of-mind purchases.

However, we want you to absolutely love your piece. We gladly accept exchanges or offer store credit under the following conditions:

1. The Exchange & Credit Window

Requests for exchanges or store credit must be raised via our concierge team within 7 days of the delivery date. Any requests initiated after this 7-day window will not be eligible for processing.

2. Product Condition

To be eligible for an exchange or store credit, the leather goods must be:

  • Completely Unused: The item must be in the same condition as you received it.
  • Pristine: Free of any marks, scratches, or leather creases caused by improper handling.
  • Original Packaging: Returned in its original Alhambra dust bag and packaging box with all premium tags intact.

Note: Any signs of wear or failure to include original packaging will result in the request being declined during our quality inspection.

3. Resolution Options

Upon receiving your return and passing our quality inspection, we offer two resolution paths:

  • Size or Color Exchange: If you wish to swap your piece for a different color or model from our current Batch 01 availability, we will facilitate the exchange subject to stock levels.
  • Alhambra Store Credit: If you choose not to exchange, we will issue an Alhambra digital gift card for the full purchase amount. This credit is valid for 12 months from the date of issue and can be used for any future collection.

4. Manufacturing Defects & Damages

In the rare event that your product arrives with a structural manufacturing defect, please notify our support team within 24 hours of delivery. Please include clear photographs or an unboxing video showing the defect. Once verified, we will arrange for an immediate complimentary replacement or a full cash refund to your original payment method.

5. Non-Refundable Items

Please note that the following are strictly non-refundable:

  • COD Handling Fee: The ₹100 Cash on Delivery handling fee is non-refundable, as this amount is consumed by our logistics partners to facilitate the secure collection of cash at your doorstep.
  • Return Shipping: Unless the item is defective, the customer is responsible for the shipping costs to return the item to our Chennai facility.

How to initiate a request:

Please email our concierge team at support@alhambraleather.in with your Order Number and the reason for your request. Our team will guide you through the next steps for your return shipment or pickup.

Order Cancellation Policy

We understand that plans can change. However, as our leather goods are produced in strictly limited quantities, we have the following cancellation policy:

  • Cancellation Window: You may request to cancel your order by emailing support@alhambraleather.in within 1 hour of placing your order. Please include your Order Number in the subject line.
  • Post-Dispatch: Once your order has been packed and handed over to our courier partner, it cannot be cancelled. At this point, the order is considered "In Transit" and is subject to our Return and Exchange Policy.
  • Refunds on Cancellations: If your cancellation request is received within the 1-hour window, we will process a full refund to your original payment method. Please note that it may take 5–7 business days for the amount to reflect in your account depending on your bank.
  • Non-Cancellation of COD: For Cash on Delivery (COD) orders, please ensure you are available to receive the package at your provided address. Repeated refusal of delivery for COD orders may result in the suspension of future ordering privileges.

Just select all the existing content in the policy editor, delete it, and paste this in. Then click Save. I also corrected "1 hours" → "1 hour" in the cancellation window. ✅